Creating Seamless Shopping Journeys With Loyalty and Live Shopping

Every touchpoint in your customer journey matters. From the first ad a shopper sees to the moment they hit “checkout”  and everything that happens after.

That’s why we recently partnered with our friends at Akohub. They specialize in loyalty, personalization, and post-purchase engagement, helping brands build stronger retention strategies and turn one-time buyers into repeat customers.

At Terrific, we couldn’t agree more and we see live shopping as the perfect way to bring those strategies to life.

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Loyalty + Live: A Powerful Combination

Akohub shows how loyalty programs keep customers coming back. Now, imagine connecting those loyalty perks to live shopping experiences:

• VIP Rewards in Real Time: Loyalty tiers unlock exclusive access to live events or secret product drops.
• Points With Participation: Reward customers not just for purchases, but for showing up, engaging in polls, or sharing the event with friends.
• Retention Through Connection: Loyalty gives customers a reason to return. Live shopping gives them a reason to stay engaged.

Together, loyalty and live transform the journey into a cycle of ongoing engagement.

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Touchpoints Before, During, and After

Where Akohub focuses on personalization and retention, Terrific adds the interactive, real-time touchpoint:

• Before the event: Akohub helps identify and segment loyal customers. Terrific turns that into targeted invites and reminders.
• During the event: Customers experience the brand firsthand , ask questions, join polls, and claim exclusive loyalty rewards.
• After the event: Shoppable replays and videos can be plugged right into email campaigns, retargeting ads, or loyalty dashboards.

This creates a seamless loop of discovery, participation, and reward.

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Bringing It All Together

Akohub makes loyalty and personalization seamless. Terrific makes them interactive.

By combining Akohub’s strengths in retention with Terrific’s expertise in live shopping and shoppable video, brands can create shopping journeys that aren’t just seamless..they’re unforgettable.

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Want to see how loyalty and live shopping work together? Book a 15-minute intro call and we’ll show you a personalized demo.

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