Company Overview

We’re Terrific, a new SaaS startup in social commerce. Our live-shopping platform helps brands boost sales and engagement through interactive streaming events. We use real-time data and AI to drive growth. Now, we need a Customer Success Manager who knows their way around SaaS, e-commerce metrics, and marketing KPIs.

Who You Are

• You have hands-on SaaS experience (onboarding, adoption, retention)
• You know key e-commerce metrics like conversion rate, AOV, LTV, and churn
• You manage global accounts and develop clear success plans
• You can spot client needs and propose data-driven solutions
• You focus on results, with a record of hitting targets in e-commerce or digital marketing

What You’ll Do

• Own a portfolio of e-commerce and marketing clients and drive their success
• Create strategies that boost product usage, reduce churn, and increase ROI
• Track and analyze client KPIs, then share insights that help them grow
• Identify upsell and cross-sell opportunities using data
• Partner with product and data teams to improve user experience based on feedback
• Monitor customer health metrics and tackle risks fast

What We Offer

• A tight-knit team that values data
• A chance to work with well-known global brands
• Competitive pay, bonuses, and room for growth
• The freedom to shape live shopping through real-time insights
• An environment where SaaS, e-commerce, and data come together

If you're ready to bring your expertise in e-commerce and marketing to a global audience, foster meaningful client relationships, and be part of a team that’s revolutionizing customer success—let’s talk!

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