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Live Chat

Live Chat : Turn Conversations Into Conversions

Terrific’s real-time chat brings your audience directly into the experience, letting customers ask questions, get support, and engage with your host instantly. More clarity. More trust. More sales.

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About

What is live chat?

Live Chat is Terrific’s built-in, real-time communication layer. It lets viewers talk directly with your host or your team behind the scenes, right inside the livestream on your own website. No friction. Just instant, high-intent conversations that drive purchase decisions.

At a glance
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Chat in real time during your livestream
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Moderate conversations with your team
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Highlight messages to boost engagement
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Strengthen trust before purchase
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Instant product clarity
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Benefits

Why it matters

Chat turns passive viewers into active buyers.

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Drives conversions
by answering questions instantly
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Reduces hesitation
around sizing, shipping & product use
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Boosts watch time
and keeps the energy high
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Builds trust
with real-time interaction
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Builds trust
with real-time interaction
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Improves AOV
through guided selling & recommendations
builds-trust-icon
Builds trust
with real-time interaction
signal-icon
Improves AOV
through guided selling & recommendations
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The process

How it works

1
Go Live
Start your Terrific livestream from your dashboard.
2
Chat Opens Automatically
Viewers see the chat alongside the video player, fully branded and native to your site.
3
Respond in Real Time
Your host and team answer questions, pin messages, and guide buyers.
4
Track Insights
All chat activity appears in your live analytics.
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Live chat

Key Capabilities

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True real-time messaging
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Pinned messages & announcements
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Moderation tools for your host or support team
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Custom branded UI
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Mobile-first experience
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Emoji support

Ready to Make Your Live Events More Interactive?

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