Live Chat is Terrific's built-in, real-time communication layer. It lets viewers talk directly with your host or your team behind the scenes, right inside the livestream on your own website. No friction. Just instant, high-intent conversations that drive purchase decisions.

Why does live chat matter?

Chat turns passive viewers into active buyers. It drives conversions by answering questions instantly, reduces hesitation around sizing, shipping & product use, boosts watch time and keeps the energy high, builds trust with real-time interaction, and improves AOV through guided selling & recommendations.

How does live chat work?

1. Go Live: Start your Terrific livestream from your dashboard. 2. Chat Opens Automatically: Viewers see the chat alongside the video player, fully branded and native to your site. 3. Respond in Real Time: Your host and team answer questions, pin messages, and guide buyers. 4. Track Insights: All chat activity appears in your live analytics.

Discounts

About

What are smart discounts?

Smart Discounts are Terrific’s flexible discount tools designed for live events and shoppable video feeds. You can create exclusive event-only deals, apply discounts to specific products, or use dynamic volume-based discount steps, where the discount increases as more viewers purchase. You control urgency. You influence behavior.  You turn your event into a high-energy, high-conversion moment.

At a glance