Live Chat is Terrific's built-in, real-time communication layer. It lets viewers talk directly with your host or your team behind the scenes, right inside the livestream on your own website. No friction. Just instant, high-intent conversations that drive purchase decisions.

Why does live chat matter?

Chat turns passive viewers into active buyers. It drives conversions by answering questions instantly, reduces hesitation around sizing, shipping & product use, boosts watch time and keeps the energy high, builds trust with real-time interaction, and improves AOV through guided selling & recommendations.

How does live chat work?

1. Go Live: Start your Terrific livestream from your dashboard. 2. Chat Opens Automatically: Viewers see the chat alongside the video player, fully branded and native to your site. 3. Respond in Real Time: Your host and team answer questions, pin messages, and guide buyers. 4. Track Insights: All chat activity appears in your live analytics.

Smart Order Management System Features

About

What is Smart Order?

Smart Order is Terrific’s on-site recommendation and ordering engine that dynamically ranks videos and products inside Terrific’s shoppable carousels in real time. Using page context, visitor behavior, and conversion performance from similar shoppers, it shows each visitor the content most likely to engage and convert, continuously optimizing what appears first with conversion as the primary goal.

The page a visitor is on

Their behavior and interaction history

What has converted best for similar visitors

At a glance